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Intel AC 8265 Desktop WiFi - DOA or Driver Issue?

November 18, 2017, 7:43 pm
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In short, my card is not showing up in the drivers list in Windows Device Manager and it does not show up as a hidden device either.  It is encased in an adapter that connects to the motherboard's PCIe x1 slot, along with a wire connecting to the USB hub for Bluetooth. It is correctly seated, but the only thing I see is a indicator light on the adapter saying it is supposedly getting power. I have uninstalled and reinstalled the latest Intel drivers. I'm just wondering if I am missing something or  I need to DOA this chip? It's a brand new chip and I was using a wireless Intel Centrino before, I just really wanted the upgrade! I had that Centrino sitting around until I found this AC 8265. 

System Specs (home build):

Windows 10 64 bit

Motherboard: Gigabyte GA-AX370-GamingK7

CPU AMD Ryzen 1800x

WiFi Adapter Case: Fenvi FV8802

Let me know if there is more information needed please. 

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Wireless AC 8265 recently stopped working on my HP Zbook

November 28, 2017, 6:50 pm
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The Dual Band Wireless AC 8265 recently stopped working on my HP Zbook running 64-bit Windows 10.

 

I can't tell if it's a hardware or software issue.

 

Device Manager says "The device is working properly".

 

However no wireless device shows up under Network Connections.

 

The driver version is 19.71.0.4. I downloaded and tried manually installing v20.10.2.2. During the install, always complains (in event viewer) about not being able to start the Netwtw06 service with the following message:

 

     Device PCI\VEN_8086&DEV_24FD&SUBSYS_00108086&REV_78\4&12aabb1b&0&00E0 had a problem starting.

     Driver Name: oem103.inf
     Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
     Service: Netwtw06
     Lower Filters:
     Upper Filters: vwifibus
     Problem: 0x15
     Problem Status: 0x0

 

Then the driver automatically reverts back to 19.71.0.4.

 

I think the message

 

     Device PCI\VEN_8086&DEV_24FD&SUBSYS_00108086&REV_78\4&12aabb1b&0&00E0 had a problem starting.

     Driver Name: oem57.inf
     Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
     Service: Netwtw04
     Lower Filters:
     Upper Filters: vwifibus
     Problem: 0x15
     Problem Status: 0x0

 

is connected with v19.71.0.4 also not being able to start.

 

Strangely, perhaps, Windows complains that the update described as

 

      Intel - net - 6/25/2017 12:00:00 AM - 19.71.0.4

 

is available to install. Always fails to update/install when tried.

 

Besides revering to a previous version of the driver (didn't work), I tried uninstalling the driver/device, then rebooting and having Windows look for hardware changes (also didn't work).

 

At a loss regarding what to do.

 

Worked fine about a week ago.

 

Hardware problem requiring service call?

 

Thanks,

 

jjo

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stop zeroconfig

December 6, 2017, 10:21 pm
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how i can stop , preferable automatic, the wifi zeroconfig service, without needing to start it manually after cold start.

 

reason i have many disconnects daily , reconnect after several minutes, but not always streaming radio continue also.

internet solution is net stop wifi zero config , but net dont support it any more but intels zeroconf looks the replacement.

im retired enjoy my duyan with laptop far from my house, but extender give me gud connection.

stress full to manually reset wifi and or radio during relax.

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Intel Dual Band Wireless AC 7260 | Driver completely stopped working and I have no wi-fi capability

December 7, 2017, 8:12 am
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Laptop: HP 15u011dx OS: Windows 10 x64

 

My computer has been experiencing sporadic wireless issues, where it would connect to my network for at most like 5 minutes before disconnecting, not finding any other networks, and then completely disabling itself. As of now, the driver for the Intel Dual Band Wireless AC 7260 driver has completely "disappeared" from Device Manager, so I can't really do an uninstall or disable and such. I have tried to update the driver using Intel's latest driver for this but it did not work. I am really stumped and I am using my mobile hotspot through USB to do all my work and it is killing me right now.

 

I've attached the Intel log file that scanned my computer. It is missing the wireless network driver.

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Intel AC 8265: Booting from Linux to Windows results in non-functional Bluetooth

March 11, 2017, 9:11 am
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When booting Linux, the Linux drivers upload firmware build 103 to the Bluetooth part of my Intel AC 8265 wireless adapter. Build 103 seems to be the latest one available to Linux users:

https://git.kernel.org/cgit/linux/kernel/git/firmware/linux-firmware.git/commit/?id=1dcf7691f623c24762976e2debe05248d627e814

Then, when rebooting the into Windows, the Windows driver doesn't work. In the device manager, the Intel Bluetooth device is marked with a yellow triangle and STATUS_DEVICE_POWER_FAILURE is shown as an error message when checking the properties of the device.

 

When booting to Windows first, a subsequent reboot to Linux reports that the firmware of the Bluetooth adapter is build 107. My best guess here is that the Windows driver won't accept build 103 and thus refuses to work with it. It seems like the Windows driver does not or cannot upgrade the device firmware to build 107 if build 103 has already been uploaded. Ideally it would simply reset the device and upload whatever firmware it comes with.

 

Is this a known issue?

How can this issue be resolved?

How is the Windows driver supposed to behave in a dual boot environment?

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Wifi device 8265 disconnects

November 20, 2017, 10:43 am
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Hello,

 

I bought my new Yoga 720 a few weeks ago, and I am experiencing some troubles to connect to Wifi, and it is the only way to connect the computer to the network. The connection is random as sometimes, it will be connected at very high rate and working fine (such as now), but other times, there will be no access and Windows will show no wifi networks available. Sometimes, the device is shown as disconnected in the device manager and when restarting it comes back (but still no conection).

I have tried many solutions, such as:

- Run Windows Repair Tool

- Run Restore Network from Windows 10 (which disconnects every network adapter, restart and installs all the adapters again).

- Remove Firewall.

- Disable the RSC and decreasing the MTU speed from 1500 to 1400, and checked that other input in configuration are OK with Intel, Windows and Lenovo configurations

- Download the latest driver from intel (which is more recent 20.0 vs 19.50.1 installed).

- Repeat the previous steps with the new driver.

- Check for other updates: I updated the BIOS with the latest version from Lenovo for this computer.

- Run all the previous steps (changing the drivers type).

Today I have reinstalled Windows again from the beginning, first keeping my files, and secondly without keeping my files, but still having the same problem. I have checked everything I could, from BIOS to Windows and uninstalling every program to avoid any conflict, but still connection is not reliable. Do you know what can be happening, and what could be the solution?

 

Thank you in advance,

 

Regards.

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My computer doesnt connect in 802.1n with Intel(R) Dual Band Wireless-AC 7265

December 8, 2017, 4:20 am
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Hello

 

I have a computer with Intel(R) Dual Band Wireless-AC 7265, and wifi are connected in 802.1g, my other device are connected in 802.1n

 

The driver is in version,19.51

 

Whats the problem?

 

Thanksversion.jpg

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Intel Dual Band Wireless-AC 3165 Connection issues

November 21, 2017, 7:30 pm
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So I have the Intel Dual Band Wireless-AC 3165 WIFI Card and I started having this issues today where I have to install the ProSet drivers every time I restart the PC to be able to use WIFI and Bluetooth and it is super annoying so if anyone can help me with this here are the SSU logs https://hastebin.com/uduyafayoy.vbs

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Intel Dual Band Wireless AC 3165 - Bluetooth stopped working with driver update, can't update Network driver

November 29, 2017, 8:17 pm
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I just got a brand new PC with a MSI Motherboard B350M BAZOOKA AMD B350 Chipset and  Intel Dual Band Wireless AC 3165.  I turned it on, checked that Bluetooth was working, then started installing updated drivers for everything.  The Network driver for the Intel 3165 won't update past 19.51.8.2.  I have downloaded WiFi_20.10.2_PROSet64_Win10 many times.  It says it installed but the driver does not change from 19.51.8.2. I tried the Intel Detection program that automatically installs drivers - same thing happens, and it continually tells me that I need to install an update that does not work. This doesn't matter as much because the Wireless IS working, just not up to date.

 

The Intel 3165 under "Bluetooth" in Device Manager, however, HAS updated to BT_20.0.0_64_Win10 and Bluetooth promptly stopped working. Yes, it was working until it got updated. When I uninstall the device, Scan for new hardware and it auto-reinstalls, the bluetooth device works for 5 seconds, then stops working, then works for 5 seconds, then stops working - about three or four times - then stops working completely and displays a yellow exclamation mark .  Here is the error code given in Device Manager:

 

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

 

 

I made sure that "Maximum Performance" was selected under power options.  I made sure that "Allow Windows to turn this device off" was unselected in Device Manager.  I have tried rolling back the drivers but they don't install.  I have tried uninstalling both devices, deleting the drivers, and restarting my PC, but when I turn it back on, they are back and I'm faced with the same situation.  I am on Windows 10 x64 version 1709 - please advise.

 

 

EDIT: I fixed the Bluetooth problem myself.  At the recommendation of a fellow poster here (Intel(R) Dual Band Wireless-AC 3165 Bluetooth Error) I switched the USB Header and it fixed the problem.  For those who might not be technically inclined (as I am, had to look it up), here is the step-by-step.

 

1. Shut down PC

2. Flip Power Switch to "off" (if applicable) and unplug power cord

3. Open case

4. Find the Network Adapter - it has ONE cable (which provides a USB connection to the MOBO)

5. See where this cable connects to the MOBO - the slot is probably labeled "JUSB1"

6. Disconnect the cable and using the same orientation connect it to your MOBO in the "JUSB2" slot

7. Reconnect everything and power on and hopefully it works otherwise good luck in the forums here

 

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Dual Band Wireless-AC 3165 difficulties connecting

October 30, 2017, 11:55 am
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I have Intel(R) Dual Band Wireless-AC 3165. Windows 10 pro. I've tried every solution so far; resetting, updating, downgrading driver, delete, changing parameters etc. but nothing helps. The thing is when my HP notebook wakes after sleep it takes time to find my wireless network. It takes everything from 10 seconds to a couple of minutes and sometimes not at all. Or it finds it but stays in connection mode. The problem comes and goes and has been a problem for the last 6-8 months. I can reset the network and I got no problem for 2-10 days and then it starts over again with not connecting with no reason so far I can see. I get the warning: 6105 - deauth after EAPOL key exchange sequence.

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intel wifi ac7265/7260 not display network 802.11n draft 2.0

December 9, 2017, 11:19 am
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Hi,

This day, it was impossible for me to connect to an open wifi. The network is simply not visible in the list of nearby wifi networks, not visible in scan wifi software

No problem to see others, no problem to connect to my usual networks.

The invisible network, was visible and is accessible from Android smartphones and tablets, or other PC. But not visible from 2 PC with intel card AC7265 and second AC7260.

PC are up to date with windows 7 update (64bits); drivers 19.10.9.2

 

The wifi router is Dlink DIR-635

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Intel dual band 7260AC for desktop hangs on Windows 10 creator edition with IPv6 enabled

April 22, 2017, 7:39 am
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I was previously running Windows 10 64-bit Anniversary edition 1607 without any problems.

I have an Intel dual band 7260AC for desktop installed with IPv4 and IPv6 enabled, driver version 18.33.6.2 from the wireless proset version 19.50.1

 

A few days ago, I installed the update to the new Windows 10 Creator edition 1703 and ALL applications, including console programs like 'nslookup' and 'ping', using the wirless network started to become 'not responding' after a few minutes or less.

Once an application 'hung', it could not be terminated from task manager, giving an 'access denied' error when attempting and 'end task'.

If I disabled the Intel 7260AC adapter and using a wired Broadcom ethernet connection, everything worked normally again.

After disabling IPv6 on the Intel 7260AC, the wireless network ALSO worked again without hanging.

 

Looking at the symptoms, it seems there is a problem with the 18.33.6.2 driver on Windows 10 Creator edition, where an application gets 'hung' inside the system call to the driver, because they can't be terminated anymore.

I didn't see any newer drivers available and was wondering if other people have encountered similar problems or are using a 7260AC adapter with IPv6 enabled normally?

 

Adri.

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"Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

December 2, 2017, 10:13 am
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Seit der neuesten Version von Windows 10 1709 funktioniert "Intel Wireless Bluetooth" nicht mehr. WLAN geht noch. Habe schon alles probiert, ohne Erfolg. Gibt es vielleicht ein Tool das dieses Problem lösen könnte? Wer kann mir helfen? MfG Wolfgang

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The latest AC 8265 bluetooth driver doesn't work for me, but previous version works perfectly.

December 10, 2017, 5:27 pm
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My operation system is windows 7 x64, and desktop motherboard is MSI x299 Carbon AC witch is equipped with Intel® Dual Band Wireless-AC 8265 adapter for bluetooth connection.

 

In the first place, I installed bluetooth driver from MSI which is the same as what Intel web page provide (19.70.0)

When I paired my devices like headphone or smartphones, an error message showed device driver software was not successful installed, and no bluetooth peripheral device driver found.

 

Then, I uninstalled the bluetooth driver and installed the oldest version (19.0.1607.640). The devices driver could be found, but my headphone didn't work.

Again, Uninstalled version 19.0.1607.640 and I tried version 19.40.1. Headphone is successfully paired and installed its driver automatically, Everything works perfectly.

 

I hope my experience is helpful to improve Intel further driver design.

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Wireless disconnections with Dual Band 7260 + 802.11n network

December 11, 2017, 3:22 am
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Hello,

 

I have big issues with my wireless connection and I found this support forum with very similar problem described, so maybe you can help me. Especially in this topic : Intel dual band 7260AC for desktop hangs on Windows 10 creator edition with IPv6 enabled

 

I have the same symptoms : frequent wifi disconnections despite an up to date configuration with Intel Dual Band 7260 and a network on 802.11n. I had sometimes same kind of problems before but not frequently and in some specific conditions (long time connect, after PC falling asleep...). Since the last Windows update it became systematic to be disconnect after 5-10 minutes. The restart of wireless card through "windows solving internet issue" work each time but it is'nt viable naturally to do that every 5 minutes. I also tried to disable ipv6 but it doesn't change anything.

 

You could find attached the detailed system report. Feel free to ask more details if you need.

 

Thank for your help.

 

PS : Sorry for my english, I'm french native speaker.

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Intel AC 8265: Booting from Linux to Windows results in non-functional Bluetooth

March 11, 2017, 9:11 am
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When booting Linux, the Linux drivers upload firmware build 103 to the Bluetooth part of my Intel AC 8265 wireless adapter. Build 103 seems to be the latest one available to Linux users:

https://git.kernel.org/cgit/linux/kernel/git/firmware/linux-firmware.git/commit/?id=1dcf7691f623c24762976e2debe05248d627e814

Then, when rebooting the into Windows, the Windows driver doesn't work. In the device manager, the Intel Bluetooth device is marked with a yellow triangle and STATUS_DEVICE_POWER_FAILURE is shown as an error message when checking the properties of the device.

 

When booting to Windows first, a subsequent reboot to Linux reports that the firmware of the Bluetooth adapter is build 107. My best guess here is that the Windows driver won't accept build 103 and thus refuses to work with it. It seems like the Windows driver does not or cannot upgrade the device firmware to build 107 if build 103 has already been uploaded. Ideally it would simply reset the device and upload whatever firmware it comes with.

 

Is this a known issue?

How can this issue be resolved?

How is the Windows driver supposed to behave in a dual boot environment?

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question for Intel MU-MIMO setting for AC-8265

December 5, 2017, 12:19 am
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Hello all,

 

it seems my laptop with Intel AC-8265 doesn't support MU-MIMO.

 

I'm using ASUS-RT88U as gateway, and it proves it works with Samsung S7 for MU-MIMO. but when connecting AC-8265 ( install on my DELL laptop) with Intel PROSet/Wireless WiFi Software version = 20.10.2

  • Driver version = 19.10.10.2 for Windows 7 for 18265, 8265, 3168, 18260, 8260, 17265 and 3165.

 

During the capture packets, it shows Sounding and MU request send to AC-8265, but still get SU feedback.

 

please help to check how to enable the MU-MIMO for AC-8265

 

Thanks

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associated Cisco AP name not displayed in Intel Proset Wireless Tools

December 1, 2017, 4:30 am
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I've opened a Cisco TAC case, but they bounce the ball back to Intel.

We've done extended air sniffing about this problem and I'm not sure who is right or who is wrong.

I've attached a message that explains what we have found out and done for troubleshooting.

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i need to download WiGig where can i found

December 11, 2017, 8:06 am
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i need to download WiGig where can i found

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Low download speeds w/ Intel Dual Band Wireless-AC 8265

November 17, 2017, 12:00 pm
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Hi:

 

I am having issues with the WiFi performance on a Lenovo X1 (5th Gen).  For a while it has shown bad download speeds.  I am basically comparing it to an HP EliteBook 8440p with the same software (Windows 10), obviously connected to the same network, on Chrome, and via Speedtest.net.  The EliteBook 8440p (6-8 year old computer) blows the new X1 out of the water.  It has double the throughput in download and upload speeds.  The performance is 20 mbps upload and download for X1 vs. 45 mbps for EliteBook.

 

I was thinking there might be some background process taking up some network capability, but there is none.  And, it would have to be a HUGE network consumption to account for such a difference.  I tried updating the WiFi driver and that seemed to help a little (up to 30 mbps at times), but still lacking.

 

When using the same network but on a 5 GHz channel, speeds are normal (same to HP laptop).  Also, when the laptop is very close to the router (Apple Extreme), speeds are as expected (equal to HP Laptop).

 

Any suggestion is very much appreciated.

 

Thanks,

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