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AC 8265 or 9560 antenna


Intel Dual Band Wireless-AC 8265 - Slow network

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Hi,

I am having the same problem, my adapter 8265 is killing the WiFi, how do I know? Everytime I turn my computer on the speedtest of my cellphone, my wife's laptop or my own laptop drops from 15 MB to 1 or 2 MB/s, at the beginning the Internet company came and did all possible to find the problem, changed modems/routers and nothing seemed to change. As soon as I turn off my laptop, I get all good readings in speedtest.

Here is some information:

 

1.-My computer is Aus VivoBook S510 (bought it from Amazon last Sept. 2017)

2.- I downloaded the most recent firmware update to my adapter

3.- It didn't work, didn't change the condition of my WiFi connection

4.- Opened CMD and wrote netsh wlan show wlanreport, hit OK and got the error message:

Generating report ...

failed, error is 0x3A98

5.- I ran the latest SSU and attached the SSU report

 

I appreciate any help.

Willy

Intel dual band 7260AC for desktop hangs on Windows 10 creator edition with IPv6 enabled

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I was previously running Windows 10 64-bit Anniversary edition 1607 without any problems.

I have an Intel dual band 7260AC for desktop installed with IPv4 and IPv6 enabled, driver version 18.33.6.2 from the wireless proset version 19.50.1

 

A few days ago, I installed the update to the new Windows 10 Creator edition 1703 and ALL applications, including console programs like 'nslookup' and 'ping', using the wirless network started to become 'not responding' after a few minutes or less.

Once an application 'hung', it could not be terminated from task manager, giving an 'access denied' error when attempting and 'end task'.

If I disabled the Intel 7260AC adapter and using a wired Broadcom ethernet connection, everything worked normally again.

After disabling IPv6 on the Intel 7260AC, the wireless network ALSO worked again without hanging.

 

Looking at the symptoms, it seems there is a problem with the 18.33.6.2 driver on Windows 10 Creator edition, where an application gets 'hung' inside the system call to the driver, because they can't be terminated anymore.

I didn't see any newer drivers available and was wondering if other people have encountered similar problems or are using a 7260AC adapter with IPv6 enabled normally?

 

Adri.

[Bug] Bluetooth AC-3165 sound stutters nonstop when I rewind a video on a website.

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Hello,

I have an Inspiron i5577 with AC-3165 w/BT. For a long time now, sometimes when I rewind a video on Firefox or Chrome, on any website, with a fresh Windows 10 installation, the video and audio becomes choppy. Imagine looking at a video that only plays 1 Frame Per Second. It plays for quarter of a second, stops, plays again, stops, etc. Once the stutter begins, every sound played through other sources such as local MP3 or Windows notification sound also stutter.

 

If I rewind videos on a local MP4 file it never starts stuttering. It never starts stuttering with wired earphones. The stutter is always initiated when changing a video playback position on the browser. The more frequently I change the position, the more likely it stutters. Sometimes it stutters only for a second after rewinding but continues to play. When this initial one-time stutter happens, it always starts stuttering permanently after subsequent rewinding. Rewind once - it stutters once but plays fine. Rewind again - it stutters forever.

 

I have tested it with two BT headsets manufactured by different companies, as well as on two web browsers. The problem is with the Bluetooth adapter or drivers.

 

I have followed Mr. Carlos A.'s advice to reinstall WiFi and BT adapters but that hasn't solved it-3165 Bluetooth cuts of minus of a second that affects all devices connected. Dell Inspiron 7000 17" on W10. I've done… (tried Dell's WiFi/BT drivers too).

 

To temporarily fix the problem I disable and re-enable the BT adapter. The BT headphone automatically pairs and it plays fine after the reset. Sometimes the stutter happens multiple times in 10 minutes, sometimes once an hour. It makes media consumption through BT highly unpleasant.

 

I've attached Intel System utility log to this thread with a hope that someone can help troubleshoot it. I'm willing to go through technical steps. Thanks in advance!

 

 

EDIT:  Here is a more detailed look at the problem. Open a YouTube video and play. Click on a rewind bar to skip ahead. Do it again. It starts stuttering. Click on Windows 10 notification button (bottom-right corner of taskbar) and from the action panel click on the Bluetooth card twice to disable and re-enable. Once the Bluetooth is disabled, what surprises me is that the video automatically stops. If I try to rewind the video while BT is being reset, it won't play. The video starts playing automatically on its own once the BT finishes resetting and pairs the BT headset. As soon as its automatically paired the video resumes with a proper sound.

Intel(R) Dual Band Wireless-AC 3165 limited speed

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I recently updated my ISP from 250Mbps to 1Gbps.

 

Mobile devices are now achieving 300+Mbps connections using speedtest.net

 

My Dell Inspiron 15 7000 Gaming laptop is only achieving 131.49Mbps, which is about the same as prior to the ISP and modem update.

 

I have updated to the latest intel drivers. I have enabled U-APSD support. There are no device priorities configured in the ISP modem.

 

Here is the netsh wlan show interface:

 

netsh wlan show interface

 

There is 1 interface on the system:

 

    Name                   : Wi-Fi

    Description            : Intel(R) Dual Band Wireless-AC 3165

    GUID                   : 654901e8-f155-481a-8ea2-f619835a9070

    Physical address       : f8:34:41:2b:1a:ab

    State                  : connected

    SSID                   : Munzee

    BSSID                  : a8:9f:ec:22:6c:8d

    Network type           : Infrastructure

    Radio type             : 802.11ac

    Authentication         : WPA2-Personal

    Cipher                 : CCMP

    Connection mode        : Auto Connect

    Channel                : 48

    Receive rate (Mbps)    : 351

    Transmit rate (Mbps)   : 351

    Signal                 : 99%

    Profile                : Munzee

 

    Hosted network status  : Not available

 

I am attaching the latest SSU scan.

intel wireless-ac 3165 wireless adapter not working on Dell Inspiron 13 laptop

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Since January my wifi adapter is disabled intermittently. Sometimes it comes back on after I try a few things like reinstalling drivers but this happens randomly. On device manager the adapter is disabled with error code 45.

 

Details:

- Dell inspiron 13 laptop 7000 series, service tag (DSJZ2C2)

- Windows 10

- proset wireless software version 20.40.0, driver version 19.51.11.2

 

What I have tried:

- uninstall and clean install of driver, at first repairing proset installation worked too. Also tried the driver version not packaged as proSet...that didn't help either. 

- dell factory reset and tried previous Bios versions, rolling back on windows updates (the adapter was detected only briefly and stopped after the next restart)

- also tried system restore to a point in time where I did have wifi, this helped initially but then I ran into a BSOD situation when I tried an earlier system restore to get it working again.

- network reset, didn't make a difference

 

I am out of options now and can only access internet through my ethernet connection which is not ideal. I would appreciate any help or suggestions!

Intel® Dual Band Wireless-AC 3168 Ryzen/BSOD issues

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Hello

 

I have same issue as topic starter but with Intel 3128 WiFi adapter. Same errors in system log and BSODs.

 

As I can see March driver update fixed this issues for 9xxx and 18xxx lines.

 

But for 3xxx line driver in March and February wasn't changed (19.51.11.2). And it's very buggy on Ryzen platform.

 

When can we get new stable driver for 3xxx line?

Intel Dual Band Wireless-AC 3168NGW ridiculously slow in linux

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I am using Manjaro KDE with the 4.14.34-1-MANJARO kernel. I also have Windows 10 dual booted.

When I connect to my the internet via WiFi, I get speeds like 4kBps with ocassional timeouts in speedtest.net.

Heres the info of lshw:

*-network

    description: Wireless interface

    product: Intel Corporation

    vendor: Intel Corporation

    physical id: 0

    bus info: pci@0000:03:00.0

    logical name: wlp3s0

    version: 10

    serial: a0:af:bd:a3:ff:02

    width: 64 bits

    clock: 33MHz

    capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless

    configuration: broadcast=yes driver=iwlwifi driverversion=4.14.34-1-MANJARO firmware=29.610311.0 ip=192.168.1.102 latency=0 link=yes multicast=yes wireless=IEEE 802.11

    resources: irq:131 memory:b4000000-b4001fff

   

As you can see I have the firmware v29. So the fw is updated.

When I switch back to windows I get my full speed (1 mBps) so windows is unaffected.

I tried running another distro (Ubuntu 17.10) from a LiveUSB and there too the speeds are tremendously slow.

 

Now if I connect my phone to the same wifi, and use USB thethering to connect my laptop to the internet, the speed is what I expect (1mBps) which I think confirms that it is probably the linux driver thats having trouble.

 

My laptop is the Acer Aspire A515-51G having the 8th gen Intel i5.

 

I have also tried switching to another router and the speed is still slow. (~4kBps)

 

It's really frustrating to have to usb thether my phone every time I use the internet so I can even browse smoothly.

 

please tell me how can I go about solving this.. because on windows I have NO problems whatsoever. It's only linux distros causing issues.

Edit: Even pinging to my router is unrealisticly slow

 

PING 192.168.1.1 (192.168.1.1) 56(84) bytes of data.

64 bytes from 192.168.1.1: icmp_seq=1 ttl=255 time=4.60 ms

64 bytes from 192.168.1.1: icmp_seq=2 ttl=255 time=1.47 ms

64 bytes from 192.168.1.1: icmp_seq=6 ttl=255 time=3.04 ms

64 bytes from 192.168.1.1: icmp_seq=7 ttl=255 time=1.43 ms

64 bytes from 192.168.1.1: icmp_seq=18 ttl=255 time=68.5 ms

64 bytes from 192.168.1.1: icmp_seq=19 ttl=255 time=2.46 ms

64 bytes from 192.168.1.1: icmp_seq=20 ttl=255 time=2.09 ms

64 bytes from 192.168.1.1: icmp_seq=21 ttl=255 time=1.98 ms

64 bytes from 192.168.1.1: icmp_seq=22 ttl=255 time=1.49 ms

64 bytes from 192.168.1.1: icmp_seq=23 ttl=255 time=1.48 ms

64 bytes from 192.168.1.1: icmp_seq=24 ttl=255 time=1.31 ms

64 bytes from 192.168.1.1: icmp_seq=25 ttl=255 time=1.43 ms

64 bytes from 192.168.1.1: icmp_seq=26 ttl=255 time=1.43 ms

64 bytes from 192.168.1.1: icmp_seq=32 ttl=255 time=63.3 ms

64 bytes from 192.168.1.1: icmp_seq=33 ttl=255 time=2.10 ms

64 bytes from 192.168.1.1: icmp_seq=34 ttl=255 time=1.28 ms

64 bytes from 192.168.1.1: icmp_seq=35 ttl=255 time=1.75 ms

64 bytes from 192.168.1.1: icmp_seq=36 ttl=255 time=1.13 ms

^C

--- 192.168.1.1 ping statistics ---

36 packets transmitted, 18 received, 50% packet loss, time 35276ms

rtt min/avg/max/mdev = 1.137/9.023/68.543/20.155 ms

Just see the delay and packet loss

 

Message was edited by: Rushab Shah


Intel(R) Wireless Bluetooth(R) not working

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Since the most recent Microsoft update, my bluetooth has not been working. In "Devices" and under "Bluetooth", the message says that, "bluetooth is turned off." When I try to turn it on, I get this message


This device cannot start. (Code 10)

 

 

STATUS_DEVICE_POWER_FAILURE

 

I've tried multiple troubleshooting methods, uninstalling and reinstalling, and even downloaded the Intel Driver and Support Assistant Installer and am still having this issue.

Internet on one PC drops intermittently, with no explanation. Tried several things. "Intel(R) Dual Band Wireless-AC 3168" has begun resetting

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My internet on my PC at home connected by WiFi drops randomly every few days. I can’t figure out any reason why this happens or a pattern. Sometimes it fixes itself after 5-10 minutes, but it works quicker if I disconnect and reconnect to the network. I have tried different browsers and they say there is no internet connection/this site cannot be reached. I am using Windows 10 and an ASrock x370 Taichi motherboard.

Relevant information:

  • Internet works on other devices on Wifi.
  • During this problem I remain connected to the network. Yet I cannot connect to the local IP of my router, although other computers can (192.168.etc)
  • Once this happened while playing a game. I could no longer browse internet and game stopped working, but my Skype call continued for several minutes.
  • My router is a Bell Home Hub 3000
  • In Windows event viewer I get the following errors, in order:
  • “5007 - TX/CMD timeout (TfdQueue hanged)” and “The network interface "Intel(R) Dual Band Wireless-AC 3168" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 3 time(s) since it was last initialized.”

Things I have tried:

  • Reset router
  • Reset computer
  • Assign static local IP
  • 2.4ghz vs 5ghz – ODDLY: going from the 2.4ghz to 5ghz network (or vice versa) often resolves the problem. However, the problem still happens on both of them and reconnecting to the SAME frequency network does NOT solve the problem.
  • Complete uninstall and install new network driver from the Intel website and from motherboard website (did this twice)

Please help me out!

Error code 0x1010: WiGig is Not Working.

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I am using Lenovo ThinkPad T570. It was working well about 1 month ago. Suddenly it stopped working. I tried all advice given in thread wigig error 0x1010 but nothing worked. The latest version (WiDock_3.0.53144) is installed on my PC. Please advice!

Intel ac8260 dual-band wireless/bluetooth pci-e intermittently disconnects from router

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I'm struggling with my wireless card dropping wifi signal momentarily at irregular intervals (anywhere from once every ten minutes to once per hour). Previously this was a minor issue that would correct itself rather quickly (the connection to the router was restored in seconds and any streamed application would return to normal function within 30 seconds). After recent driver updates, however, the connection to the router does not always restore reliably. Each time the connection drops now, the only solution I have found is to forget the network and immediately reconnect to it. This has happened before with this device, but previous solutions no longer work.

 

Thus far, I have:

 

Ensured all drivers are up to date

Disabled U-APSD

Updated the BIOS on the motherboard

Disabled Bluetooth

 

Please help,

 

Thanks

Intel 8265 Randomly Lost Bluetooth

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Hi,

 

I replaced the Intel 8260 in my laptop with an Intel 8625 about a month ago, the old card got damaged and failed. Long story, I assure you it's not relevant to this.

 

The Wifi on the 8265 is still working fine, I'm using it right now. However, the Bluetooth randomly failed about an hour ago and I'm not having any luck fixing it myself.

 

The Wifi portion of the card reports correctly to Windows 10 and shows up in Device Manager, the Bluetooth card does not report to Windows correctly, it seems to appear in Device Manager as "Unknown USB Device (Device Descriptor Request Failed)", and I can't get it to pick up Intel's Bluetooth drivers no matter what I try. I still have a "Bluetooth" page in Windows 10's Settings, but all of my paired devices say "Bluetooth is turned off" and I don't have the on/off toggle that's normally at the top of that page.

 

I've restarted the computer, I've uninstalled the device, disabled/re-enabled it, gotten Intel's most up to date drivers (for both the Wifi and Bluetooth), and I've tried finding similar issues on Google. No luck.

 

Can someone please help me sort this out?

Disable WiGig not Available

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To whom it might take care,

 

I have a Dell Latitude 5285 2n1 detachable that it's configured with the Intel Wireless TriBand 18265, I installed the most recent Wireless Dock Manager software (v. 3.0.53144.1) in order to disable the WiGig component however when I click on the settings icon the disable option isn't there the only thing I can see its the information on the below image. Please confirm the following doubts I have:

 

  1. Do I need WLD15 docking to connect to my system in order to disable this component?
  2. I researched about this card and it looks like the card consumes more power than a dual band card due to the fact that the card has to enable the 60Ghz band.
  3. I found that when the device it is NOT connected to a wireless docking but it is connected to a wireless router still the card consumes the same amount of power than when the system is connected to wireless router as well as connect to the wireless docking.

 

Attached you'll find the info about the device in case you need it.

 

 

Regards,

 

Jhon S.

Intel Dual Band Wireless-AC 8265 - Slow network

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Hi,

I am having the same problem, my adapter 8265 is killing the WiFi, how do I know? Everytime I turn my computer on the speedtest of my cellphone, my wife's laptop or my own laptop drops from 15 MB to 1 or 2 MB/s, at the beginning the Internet company came and did all possible to find the problem, changed modems/routers and nothing seemed to change. As soon as I turn off my laptop, I get all good readings in speedtest.

Here is some information:

 

1.-My computer is Aus VivoBook S510 (bought it from Amazon last Sept. 2017)

2.- I downloaded the most recent firmware update to my adapter

3.- It didn't work, didn't change the condition of my WiFi connection

4.- Opened CMD and wrote netsh wlan show wlanreport, hit OK and got the error message:

Generating report ...

failed, error is 0x3A98

5.- I ran the latest SSU and attached the SSU report

 

I appreciate any help.

Willy


Installation Error - Intel PROSet Wireless Link Adapter Driver 20.30.1

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Installation Error - Intel PROSet Wireless Link Adapter Driver

My computer is trying to install software that keeps coming up with errors. Also restart and try again the installation runs again on error.

How do I get rid of the mistake?

Admin Profile - WPA2+TLS using Machine Cert

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Using the PROSet/Wireless Admin tool, I'm attempting to create a profile package containing a persistent and pre-login/common profile configured for WPA2 + TLS using a machine certificate. Once the profile is applied and a user has logged on, the profile switches to using a user cert (verified by netsh ras tracing). Is there a way to force the use of a machine cert regardless of a user logged on or off?

Intel AC 7260 Windows 10 Disconnect Problems

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This appears to be a common problem so I thought I would add my complaint to the mix to see if Intel will finally take action (that's a joke, by the way). I have a 3 year old Lenovo W541 with an Intel AC 7260 wireless adapter. For the first 2 years, I had Windows 7 loaded and never had a problem. Then I decided to upgrade to Windows 10 and that's when things started to fall apart. I now experience sporadic wifi disconnects. This happens at home and also at work (2 different locations). At home, I have dozens of devices connected to my router, including our smart TV that we stream content to, and none of them experience any problems. Just this system. And at work, hundreds of devices connected to a state-of-the-art Cisco wireless network... and so far, I'm the only one with problems.

 

It usually starts with several of these...

 

The description for Event ID 8000 from source NETwNb64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\NDMP11

Intel(R) Dual Band Wireless-AC 7260

 

And then one or more of these will be thrown in...

 

The network interface "Intel(R) Dual Band Wireless-AC 7260" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets.

Reason: The network driver requested that it be reset.

This network interface has reset 1 time(s) since it was last initialized.

 

I've tried dozens of different fixes I found on the Internet, most from various Intel sites. Most recently, I rebuilt the laptop from scratch only to end up in the same boat a few days later. I've tried the stock Windows 10 drivers. I've tried the latest Lenovo drivers. And I've tried the latest drivers from Intel, both the full driver install and just the base driver install. All produce the same symptoms. I'm about ready to give up.

 

You know what is most amazing about this? It's the utter lack of any real attempt by Intel to fix this. It's clear that there is a real issue with the Windows 10 driver base for this product. But Intel just keeps blaming everything and everyone else. Like I said, I'm about to give up and go the route of a USB stick, as kludgey as that sounds, but I thought I would give this one last try. It also allows me to vent my frustration with the world.

ac9260 is no compatatible with x399 aorus gaming 7

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yesterday i bought an ac9260 with pci e adapter on taobao, but i found it is not compatitable, the system reboots while install the driver.

Connecting to two wireless networks simultaneously on one computer using two Dual Band Wireless-AC 8260 chipset PCI cards

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I am trying to connect to two wireless networks simultaneously on one computer using two Dual Band Wireless-AC 8260 chipset PCI cards. Device manager shows that the driver for one card loads, but the second card returns a Code 31 error. ("This device is not working properly because Windows cannot load the drivers required for this device.") Is there a way to resolve this issue, or do I need to purchase a card with chips from one of Intel's competitors so that I don't need to load two copies of the same driver. Environment is as follows:

 

HP Compaq Elite 8200 CMT

Intel(R) Core(TM) i5 2400 CPU @ 3.10 GHz

Windows 7 Professional Service Pack 1 (64 bit)

Gigabyte WB-11ac dual band PCI card (Dual Band Wireless-AC 8260 chipset), Bluetooth connected via motherboard USB port and operational

ASUS PCE-AC55BT dual band PCI card (Dual Band Wireless-AC 8260 chipset), Bluetooth not connected to motherboard

Driver version 19.10.11.2

 

Thanks for any help you might be able to provide.

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