The Dual Band Wireless AC 8265 recently stopped working on my HP Zbook running 64-bit Windows 10.
I can't tell if it's a hardware or software issue.
Device Manager says "The device is working properly".
However no wireless device shows up under Network Connections.
The driver version is 19.71.0.4. I downloaded and tried manually installing v20.10.2.2. During the install, always complains (in event viewer) about not being able to start the Netwtw06 service with the following message:
Device PCI\VEN_8086&DEV_24FD&SUBSYS_00108086&REV_78\4&12aabb1b&0&00E0 had a problem starting.
Driver Name: oem103.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw06
Lower Filters:
Upper Filters: vwifibus
Problem: 0x15
Problem Status: 0x0
Then the driver automatically reverts back to 19.71.0.4.
I think the message
Device PCI\VEN_8086&DEV_24FD&SUBSYS_00108086&REV_78\4&12aabb1b&0&00E0 had a problem starting.
Driver Name: oem57.inf
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Service: Netwtw04
Lower Filters:
Upper Filters: vwifibus
Problem: 0x15
Problem Status: 0x0
is connected with v19.71.0.4 also not being able to start.
Strangely, perhaps, Windows complains that the update described as
Intel - net - 6/25/2017 12:00:00 AM - 19.71.0.4
is available to install. Always fails to update/install when tried.
Besides revering to a previous version of the driver (didn't work), I tried uninstalling the driver/device, then rebooting and having Windows look for hardware changes (also didn't work).
At a loss regarding what to do.
Worked fine about a week ago.
Hardware problem requiring service call?
Thanks,
jjo