Intro

We are having trouble with the MSI update package on our systems. The issue is that between 1-3% of our systems are not able to boot after the update is applied. Are there more organizations with this issue and is there a sollution?

Background

- We have machines, HP (elitebook) and Dell (lattitude), laptops all running on Win 7 64b, with Intel Wireless 7260, 7265, 8260 or 8265 chipsets.

- We are updating them with SCCM since version 17.00 and haven't had a problem until version 19.70 and now 20.00 of the msi installer.

Problem

The machines with the problem in some cases get a bluescreen after the installation and all are not booting after "Windows is Starting". We haven't had much luck reproducing the issue on our test machines and we cannot detect a a pattern in chipset/model etc.. It looks like a random 3% of our laptop population. Our total population is 5000 laptops and we have now updated about 1500 to version 20.00. And have put the update on hold until we have more information.

Troubleshooting

All the issues have now been restored by starting in Save Mode and locally repair the MSI, this works almost all cases, but this is not a tactic we're willing to continue .

Possible cause?
The only thing we now have is that all machines with the issue took 12 minutes to complete the installation and 'normal' machine took only 30sec. The difference in time is explained in de msi log by two timeouts that occur in de CA LaunchAppandWait:

Log (8408)(09:02:00:403): CA_Drv - LaunchAppandWait entering

Log (8408)(09:02:00:403): CA_Drv - LaunchAppandWait calling CreateProcess for [C:\Program Files\Intel\WiFiDrivers\Drivers\iprodifx.exe] with argv ["C:\Program Files\Intel\WiFiDrivers\Drivers\iprodifx.exe" /Silent]

Log (8408)(09:08:01:103): CA_Drv - LaunchAppandWait - Wait Timed Out: [102]

Log (8408)(09:08:01:103): CA_Drv - LaunchAppandWait leaving

MSI (s) (28:74) [09:08:01:113]: Executing op: ActionStart(Name=CA_PSM_DRIVER4_InstallDrivers,,)

Log (8408)(09:08:01:103): CA_Drv - IProDifxDriver4InstallOrRepairDrivers leaving

MSI (s) (28:74) [09:08:01:113]: Executing op: CustomActionSchedule(Action=CA_PSM_DRIVER4_InstallDrivers,ActionType=3073,Source=BinaryData,Target=PsmDriver4InstallOrRepairDrivers,)

MSI (s) (28:D0) [09:08:01:133]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIE36A.tmp, Entrypoint: PsmDriver4InstallOrRepairDrivers

Log (8408)(09:08:01:183): CA_Drv - PsmDriver4InstallOrRepairDrivers entering

Log (8408)(09:08:01:183): CA_Drv - GetIntelProductID - Entering

Log (8408)(09:08:01:183): CA_Drv - GetIntelProductID - [ProductCode]={EC68A5E6-D014-41B9-A741-63B57439ACEC}

Log (8408)(09:08:01:183): CA_Drv - GetIntelProductID - WiFiDrivers - Exiting

Log (8408)(09:08:01:183): CA_Drv - LoadInstallDirectory - Looking for InstallDir in [SOFTWARE\Intel\WiFiDrivers]

Log (8408)(09:08:01:183): CA_Drv - LoadPsmDriverDirectory [C:\Program Files\Intel\PowerSharingManager\Drivers\]

Log (8408)(09:08:01:183): CA_Drv - LaunchAppandWait entering

Log (8408)(09:08:01:183): CA_Drv - LaunchAppandWait calling CreateProcess for [C:\Program Files\Intel\PowerSharingManager\Drivers\InstallPsm.exe] with argv ["C:\Program Files\Intel\PowerSharingManager\Drivers\InstallPsm.exe" install]

Log (8408)(09:14:01:377): CA_Drv - LaunchAppandWait - Wait Timed Out: [102]

We don't know for sure why the timeouts occur and if that is indeed the cause of the issues.

I have Intel(R) Dual Band Wireless-AC 3165. Windows 10 pro. I've tried every solution so far; resetting, updating, downgrading driver, delete, changing parameters etc. but nothing helps. The thing is when my HP notebook wakes after sleep it takes time to find my wireless network. It takes everything from 10 seconds to a couple of minutes and sometimes not at all. Or it finds it but stays in connection mode. The problem comes and goes and has been a problem for the last 6-8 months. I can reset the network and I got no problem for 2-10 days and then it starts over again with not connecting with no reason so far I can see. I get the warning: 6105 - deauth after EAPOL key exchange sequence.

In short, my card is not showing up in the drivers list in Windows Device Manager and it does not show up as a hidden device either.  It is encased in an adapter that connects to the motherboard's PCIe x1 slot, along with a wire connecting to the USB hub for Bluetooth. It is correctly seated, but the only thing I see is a indicator light on the adapter saying it is supposedly getting power. I have uninstalled and reinstalled the latest Intel drivers. I'm just wondering if I am missing something or  I need to DOA this chip? It's a brand new chip and I was using a wireless Intel Centrino before, I just really wanted the upgrade! I had that Centrino sitting around until I found this AC 8265. 

System Specs (home build):

Windows 10 64 bit

Motherboard: Gigabyte GA-AX370-GamingK7

CPU AMD Ryzen 1800x

WiFi Adapter Case: Fenvi FV8802

Let me know if there is more information needed please. 

Hello,

I've a HP ProDesk 400 G3 Mini (1EX82EA) with a 1 M.2 2280 slot for an optional Wireless NIC.

Can an Intel® Dual Band Wireless-AC be installed in this type of computer? And which of the models will be compatible?

Intel® Dual Band Wireless-AC 7265

Intel® Dual Band Wireless-AC 8265

Or any other type...

Thanks!

PW

When booting Linux, the Linux drivers upload firmware build 103 to the Bluetooth part of my Intel AC 8265 wireless adapter. Build 103 seems to be the latest one available to Linux users:

https://git.kernel.org/cgit/linux/kernel/git/firmware/linux-firmware.git/commit/?id=1dcf7691f623c24762976e2debe05248d627e814

Then, when rebooting the into Windows, the Windows driver doesn't work. In the device manager, the Intel Bluetooth device is marked with a yellow triangle and STATUS_DEVICE_POWER_FAILURE is shown as an error message when checking the properties of the device.

When booting to Windows first, a subsequent reboot to Linux reports that the firmware of the Bluetooth adapter is build 107. My best guess here is that the Windows driver won't accept build 103 and thus refuses to work with it. It seems like the Windows driver does not or cannot upgrade the device firmware to build 107 if build 103 has already been uploaded. Ideally it would simply reset the device and upload whatever firmware it comes with.

Is this a known issue?

How can this issue be resolved?

How is the Windows driver supposed to behave in a dual boot environment?

I've got a single-board computer and when I connect Intel 18260NGW using PCI he identify it as an "unknow device" and accordingly WiFi on my computer doesn't works. I was trying to solve this problem by installing Intel PROSet/Wireless WiFi Software (includes drivers) for Windows 10 but it didn't help.

I have a 32-bit Vista SP2 HP Pavilion dv6835ca laptop with an Intel Wireless WiFi Link 4965AGN adapter.  I currently have driver version 12.2.0.11 (released 17-Nov-2008), which is the same driver posted on the HP support page <here> for my computer.

After reading about the recent KRACK / WPA2 vulnerability I thought it would be prudent to update my wireless firmware drivers, but the Intel support page at https://downloadcenter.intel.com/download/27049/Intel-PROSet-Wireless-Software-and-Drivers-for-Intel-Wireless-WiFi-Link-4965?product=50566 shows that the latest available PROSet/driver versions for XP and Win 7 are v15.3.1/13.4.0.139 while Vista has an older PROSet/driver v14.3.0/13.4.0.139 package.

Is the latest v15.3.1 PROSet wireless software for the WiFi Link 4965 currently posted on that support page for XP and Win 7 also available for Vista?

---------------

32-bit Vista Home Premium SP2 * Firefox ESR v52.5.0 * NS Premium v22.11.2.7 * MB Premium v3.3.1

HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS, Intel Wireless WiFi Link 4965AGN

I know intel is tired of answering the same questions but I do not know I'm in a different situation.

I purchased an Intel Wireless-AC 8265 NGFF Card,

and when I put an Antenna in the MAIN, I get Wireless 2.4ghz / 5.ghz signal.

If I put the AUX antenna, it does not increase the signal at all.

If I take out the MAIN antenna, and leave only the AUX connected, I have no Wifi signal.

How this works? My card are with AUX Connector broken? Its a new card.

I already swap antennas and nothing.

Hello,

I see Intel 8260 wi-fi card's multicast-rx performance to be very bad.

Multicast-Tx seems to be ok because multicast-rx with non-Intel wi-fi card works fine.

Is this is something of a design decision or what ?

I am trying to stream a 128Kb/s, 48KHz, Stereo MP3 using VLC and running Win 10 Creator's Update.

Any info/help would be very helpful & truly appreciated.

Thanks & Regards,

Rajagopal

Hi:

I am having issues with the WiFi performance on a Lenovo X1 (5th Gen).  For a while it has shown bad download speeds.  I am basically comparing it to an HP EliteBook 8440p with the same software (Windows 10), obviously connected to the same network, on Chrome, and via Speedtest.net.  The EliteBook 8440p (6-8 year old computer) blows the new X1 out of the water.  It has double the throughput in download and upload speeds.  The performance is 20 mbps upload and download for X1 vs. 45 mbps for EliteBook.

I was thinking there might be some background process taking up some network capability, but there is none.  And, it would have to be a HUGE network consumption to account for such a difference.  I tried updating the WiFi driver and that seemed to help a little (up to 30 mbps at times), but still lacking.

When using the same network but on a 5 GHz channel, speeds are normal (same to HP laptop).  Also, when the laptop is very close to the router (Apple Extreme), speeds are as expected (equal to HP Laptop).

Any suggestion is very much appreciated.

Thanks,

Greetings,

I have an HP Spectre x360 15t with Intel Dual Band Wireless-AC 8265 and I seem to have trouble maintaining a stable wireless connection when I move further away from the wifi router. I use a tri-band Linksys router supporting 2.4 and 5 Ghz bands. The problem occurs when I move from the living room, which is close to the router and gets a strong 5Ghz signal, to my office which is further away from the router. My house is no very large but I'd guess it's about 50 feet from the office to the router. In the office, the laptop will start using a 2.4Ghz band and have a good signal. No problem. Then, for reasons I haven't determined, will switch to the 5Ghz band and the signal quality drops dramatically. After some time, it might decide to switch back again. This is causing drops, slowness, etc. and is quite frustrating. I am using the same SSID on each band and I understand the device will try to use the best connection, but it should always be using the 2.4Ghz band in my opinion and never get confused. Is there a way to ensure its using the right band without having different SSIDs?

Thank you,

Doug

Hello,

So I have an ASUS ROG G751JY-DB72 laptop with a Intel Dual Band Wireless-AC 7260 and for the last few weeks it has been randomly dropping connection and what appears to be suffering from critical errors. For me to get internet back I have to disable to wireless adapter from the control menu and re-enable it. This fixes the issue but this disconnect happens every 30 min to couple hours (especially when  I Download) It is getting to the point where using my computer for internet is beyond impossible.

Not sure if there is a fix for this but I am beyond annoyed at this and could really use some help.

Hello

Every time I try to upload anything anywhere using my wireless connection it fails to upload and my internet connection goes down. I tried to troubleshoot it using windows 10 but it says the connection is good. I cannot even connect to any website using chrome or IE after I try to upload anything. I remove the driver and followed the instruction in Clean Installation of Wireless Drivers and i still have issues. I think the issue is the ZeroConfigService.exe but reinstalling the driver and the software should resolve this problem but that's not the case for me. Even when I try to speed test my connection using Speedtest.net by Ookla - The Global Broadband Speed Test , when it gets to upload section it stays at 0 and my connection goes down and windows 10 cannot find any issues. I tried to use windows 10 driver for the wireless card instead of the intel one and still no luck. If I don't upload anything it works fine. Sometimes when I use the speedtest.net the upload works the first time but if I test it again, straight away, as soon as it gets to upload it stops working. I don't have any issues when I connect my laptop using the wired connection and I don't have any issues with any other device.I had Malwarebytes installed and I thought that was the issue so I removed it but it didn't fix the problem.

I would appreciate any suggestion to solve this annoying issue.

Thank you

Laptop: Dell Inspiron 15 7577

Windows 10 pro

Installed driver using: WiFi_20.10.2_PROSet64_Win10 and Intel-8265-WIFI-Driver_4C2PC_WIN_19.70.1.1_A08

ZeroConfigService.exe Stops working

Description

Faulting application name: ZeroConfigService.exe, version: 19.70.1.0, time stamp: 0x593e5078

Faulting module name: ZeroConfigService.exe, version: 19.70.1.0, time stamp: 0x593e5078

Exception code: 0xc0000409

Fault offset: 0x000000000022b020

Faulting process id: 0xfac

Faulting application start time: 0x01d365824fe8dd02

Faulting application path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

Faulting module path: C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

Report Id: c802c1a1-aa08-4637-808e-9775e81c2149

Faulting package full name:

Faulting package-relative application ID:

I got a very annoying problem, first here's my laptop Info (see attachments for more details):

Product number  :     W2M88UA
Product name      :     HP Notebook - 15-ba079dx (Touch) (ENERGY STAR)
Microprocessor    :     AMD Quad-Core A10-9600P (2.4 GHz, up to 3.3 GHz, 2 MB cache)

Operating System:     Windows Pro x64 Edition (10.0.15063)

Wi-Fi                    :     Intel(R) Dual Band Wireless-AC 8260   Driver Ver: 19.71.0.4

When I first Start or Restart (Windows 10) my laptop I can see a lot of available networks when I click on the Wi-Fi Icon.  But after a minute to 1.5 minutes, when I click on the Wi-Fi icon I can only see my own networks (see below).  This issue started after June's Windows Update.  Tried re-installing driver and even went back 4 versions back.

I hope somebody can help me. Thanks in advance.

Hello guys!

I have problems with my Intel wireless adapter AC 8265 installed on my Asus X510UQ laptop with Windows 10 Pro.
It starts working and works for some time but then drops the Internet connection while still being connected to our 2.4 GHz network. I noticed that it would still exchange data with our wifi but that data is around a couple of kilobytes.
The other laptops my neighbors have work absolutely fine (even with lower signal adapters). I have tried deleting the drivers and reinstalling them numerous times ( at some point I reinstalled the whole system) - nothing changed. I tried using the version that came with the installation disc (19.40) but it was overwritten by Windows inbox driver ver. 19.50. I used the latest driver - 20.10 - and it didn't fix that, even though the speed were higher when it actually managed to work.

I wonder if my new laptop needs to be replaced because of a faulty adapter. I would also appreciate if there's a fix for that or any diagnostics I can try.

Thank you.

Hello,

We would like to know if Panasonic FZG1 is affected by the WPA2 vulnerability.

Latest driver available from Panasonic is 17.1.0.19 (Wireless adapter AC-7265).

There is no information about version 17.1.x.x on the following page : https://security-center.intel.com/advisory.aspx?intelid=INTEL-SA-00101&languageid=en-fr

Does that means that version 17.1.0.19 is not impacted or does that means that this version is out of support and may be impacted (Intel is at version 19.10.x.x and 19.51.x.x) ?

Kind regards,

Michel

Hello,

I've bought a new laptop (with Intel Wireless AC 8265) since last week and I experienced some issue on the internet connection of the laptop. Sometimes when the laptop connected to the internet, the entire network became suddenly slow for a period of time. And when I opened some programs, especially games (Overwatch, GTA V (online)), the entire network is significantly slow and with increasing ping and finally disconnected from the game server. But immediately when I closed the game, everything seems fine again. Moreover, the download speed of the laptop is considerably slower than my phone (also with 802.11ac dual band), but the upload speed are the same or even faster on my laptop. But watching even 4K video on Youtube didn't affect like those aforementioned games, even if it should affect more.

I followed a lot of threads in Intel community and also other communities (e.g. Microsoft) and saw a lot of workarounds but none of them worked for my case. The following are my attempts on this,

- Disabled RSC on the adapter (already undone because I believe that Windows released the patch for that and my laptop is already updated)

- Changed MTU from 1500 to 1400

- Changed in the advanced setting of network

    -- Switch between VHT and HT mode but no difference

    -- Lower roaming aggressiveness

    -- Enabled/Disabled U-APSD support

    -- Uninstalled Intel PROSet driver and installed from Lenovo website (my laptop is Lenovo E470)

I also attached the log from Intel SSU.

Note: my previous 4-year-old laptop was able to run those games very well without internet problem

Best regards

Hello,

I have recently purchased a Yoga 720 13LKB with Intel AC 8265, Win 10 64 bit as OS. Now the issues I'm experiencing are twofold and the following:

1. Slow Wifi connection if a 2,4 GhZ frequency is chosen, whereas it is fast as it should be if I choose the 5 GhZ frequency. On the 5 ghz frequency, I get 30 Mbp/s, whereas on the 2,4 ghz frequency at most 10 Mb/s.

At the same time, my mobile phone and a very old notebook with a generally very bad Broadcom chip deliver on both connections the speed they should, on these devices, regardless of the frequency I always get 30 Mbp/.s

I had a look in the energy settings of Windows as well as into the advanced settings of my network card and tried various settings (I also read intensely on this board and tried many of the recommendations I found), none of which improved the speed on the 2,4 ghz frequency

2. On both the 5 ghz frequency and 2,4 ghz frequency, the range is much more limited on my Yoga than it is on my mobile phone and my old computer. I understand this in the case of the 5 ghz frequency, but there seems to be a serious issue with the 2,4 ghz frequency

I should stress the fact that these issues occur with different routers, the one I'm actually using is a FritzBox 7490 but the same issues held for some Netgear Router (the model of which I don't remember). Right now, I'm running the Intel® PROSet/Wireless Software and Drivers version 19.60.0, but I also tried different (older) drivers, none of which improved the speed on the 2,4 ghz frequency.

Thanks in advance for your help!

I have Intel(R) Dual Band Wireless-AC 3165. Windows 10 pro. I've tried every solution so far; resetting, updating, downgrading driver, delete, changing parameters etc. but nothing helps. The thing is when my HP notebook wakes after sleep it takes time to find my wireless network. It takes everything from 10 seconds to a couple of minutes and sometimes not at all. Or it finds it but stays in connection mode. The problem comes and goes and has been a problem for the last 6-8 months. I can reset the network and I got no problem for 2-10 days and then it starts over again with not connecting with no reason so far I can see. I get the warning: 6105 - deauth after EAPOL key exchange sequence.