We have 2 Dell laptops (Latitude 7490 & 5580). Both have the Intel 8265 ac wireless card installed. Both are running windows 10.

Both have been experiencing extremely slow wireless download speeds. By slow I mean less than 1mb down. Upload speeds appear to be fine. This problem occurs on any wireless network (users homes, our work, Starbucks, etc.).

Changing the MTU from 1500 to 1400 on the card worked for about a week, Now their speeds are slow yet again.

Wired internet works fine.

Dell replaced one of the wireless cards and the speeds are still slow.slow.

Both are using the latest Intel drivers.

Hi,

coud i use my bluetooth version 1.2 keyboard (BCM2040) with 9260?

hi

my dock station isnt working i update all the drivers but still the same any ideias what can be?

many thanks

What command to use to change Bluetooth power management settings, ie: enable/disable Allow the computer to turn off the device to save the power ?

Platform: Window 10 1709 on Lenovo M910,

Bluetooth: Intel Wireless Bluetooth

Dear Intel,

I have a TPLINK Archer C5 V4 router configured to work on 5GHZ and I have a gigabit internet connection. On other devices on 5GHz I can measure pretty good download and upload speeds:

Speedtest Result

However with my computer the uploading works fast, but the download speed is always stuck around 30 megabit/s:

Speedtest Result

I have no clue why is it like this, could you provide any suggestion?

I have attached the output of the SSU tool. There is a detailed one with all the possible info and the other one is just for networking.

Thank you.

Hello dear specialists!

I have an HP laptop with wi-Fi card AC 7265 operating system Win 10 x64.

While using the Internet suddenly disconnects from the wi-Fi network. When you reconnect, the Internet works, but after a while it turns off again at different intervals.

I tried to set up a proprietary utility Intel(R) PROSet Wireless but when it starts I am offered to import the network profile. No other settings are available.

Reinstall the driver using the uninstall in device Manager and reinstall the utility cleaning temporary files, nothing.

Please help to solve the problem of permanent disconnection from wi-fi network.

Good Day,

Ive just purchased a Asus GL504GM laptop with  Intel AC9560(latest driver) and im encountering slow download speeds.

-my connection is 1000mbs.

-windows 10 fresh install with the latest updates.

-router - Asus RT56U with the latest firmware

With a different 4 years old laptop, speedtest from the same spot to the same connection i get 66mbs on 2.4gh and 320mbs on 5ghz. With this card i should get much more.

Please find attached screenshots and ssu.

PLEASE HELP!!!!

Thank you in advance.

I stupidly uninstalled the network adapter (Intel(R) Wireless-N 7260) on my Dell to try to fix wifi connectivity issues and now I cannot reinstall it. I have tried several times to reinstall and I don't know what to do anymore. I downloaded Network Adapter from here, https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... , onto an external hard drive and then tried to reinstall it on my PC. At first it appeared under the "Network Adapters," but an error code 10 appeared, then after restarting my computer Wireless-N 7260 disappeared. Can anyone help me?

This is for a Intel Dual Band Wireless-AC 8260 chip on a Lenovo P50. The driver for the wireless chip keeps posting this to the Application Event Log every 9-11 seconds:

Source: Netwtw06

Event ID: 7023

Level: Information

Content: 7077 - Intel proprietary

It's cluttering my event log and making it difficult to find anything useful.

I have the latest version of the driver (20.30.1).

Is there any way to turn off this event logging? Or can it be removed in the next version?

Yesterday  i started a brand new laptop computer with an Intel wireless-ac 9462 adapter.

I noticed that the download speed on 2,4 ghz is very low (less than 1 mbit/s), upload speed around 3 mbit/s. Only nearby the router (less than 2 meter) download speed gets a little better, max 6 mbit/s. Connection is fragile, regular disconnecting and reconnecting occurs.

With a different laptop and iphone on the same 2,4 ghz network at the same place download speed is about 19 mbit/s, upload around 3 mbit/s.

These speeds are normal for my network. Also tested the laptops and iphone on a different network comming from a different router, same problem.

5 ghz seems to be working fine/better. Download speed at this network on the 9462 adapter is around 19 mbit/s, upload around 3 mbit/s. This is the same as on the laptop and iphone i am comparing.

I have, after experiencing this problem, used several different by intel recommended settings for the adapter. This has not made a difference.

Next i have updated windows 10. This did not make a difference. Then i have updated the driver of the 9462 adapter, this didn't make a difference.

I have also checked all relevant settings on the two different routers i use, none of these changes made a difference.

Can anyone help with this problem?

Hello,

This motherboard is an MSI H270I Gaming Pro AC, it has an OnBoard Intel Dual band Wireless-AC 8265 card (with bluetooth and WiFi).  Starting a day or two ago, the bluetooth has been unresponsive.  The WIFI still works perfectly.  I've reinstalled the drivers (From MSI's links, and also referenced on the Intel Forums here) for both WIFI and the Intel Bluetooth Driver.  I noticed there is also an Unknown USB Device that is failing to start with a Code 43 now (not sure if related, but possibly.)

I've tested using another external USB Bluetooth Adapter, and the external USB Bluetooth works perfectly fine.  I've updated all Windows Updates, BIOS, and chipset drivers. 

Any ideas on what to test with the OnBoard 8265?

Thanks.

Hello,

Decided to write here after my 3rd and failed attempt to use these updated Bluetooth drivers (v20.60.0).

In short: I do own SONY VAIO (Win 8.1 x64, fully up to date, with Intel AC7260 WiFI/Bluetooth card fitted) laptop with which I have to use MS Foldable Keyboard (connected via Bluetooth) as the fitted one failed at some stage last year.

Up until mid-2018, so until version 20.60.0 of Intel® Wireless Bluetooth® was introduced and released, everything worked fine. The moment new drivers are installed, and without any issues either, I experience connectivity problems, where laptop / OS loses the sight of the keyboard - especially when it was left unused for some time - resulting in no response, lags exceeding minute, simply making the work next to impossible. Very annoying!

Reverting the drivers back to the penultimate version (19.60.0 - quite hard to find! Luckily still had the installation files) resolves the situation immediately - and I have done this thrice in the last 5 months, thinking that the issue might be somewhere else (keyboard low batteries etc.) and always with the same consistent result: newest drivers do not provide or maintain stable connection, older drivers do.

(I am typing using this very laptop & keyboard as we speak)

The above clearly points out to some issue with these latest drivers - so worth looking at it. In the meantime I will continue to use older drivers.

Just corrupted about 1 hour ago. Happened suddenly, without any signs.

Read another post about code 10 on ac 9560.

Already tried (update driver, reset driver, reset network setting, reset BIOS, restore Windows.) Can't fix it.

It's killing me right now. Please help me.

We have 2 Dell laptops (Latitude 7490 & 5580). Both have the Intel 8265 ac wireless card installed. Both are running windows 10.

Both have been experiencing extremely slow wireless download speeds. By slow I mean less than 1mb down. Upload speeds appear to be fine. This problem occurs on any wireless network (users homes, our work, Starbucks, etc.).

Changing the MTU from 1500 to 1400 on the card worked for about a week, Now their speeds are slow yet again.

Wired internet works fine.

Dell replaced one of the wireless cards and the speeds are still slow.slow.

Both are using the latest Intel drivers.

Laptop with Intel Dual Band Wireless-AC 8265 wireless LAN adapter is experiencing intermittent blue screens since upgrading from Windows 10 1607 to 1709.  The actual bug check codes vary;  it's a mix of c2, 1C6, A, 7E, 50, 139.  The errors mostly occur when machine is undocked connecting wirelessly to the LAN.

Suspecting the wifi drivers to be an issue, we enabled driver verifier with the setting "NDIS/WIFI" and scanning all the Intel drivers.  Analysis of the dmp files points to the netwtw.06sys driver.   Observation is similar to thread:  BSOD with netwtw06.sys when switching AP.  Machine appears to blue screen when switching between wireless access points.  Any insight into what specific action/command could be triggering this?  Note:  the latest version of the driver is installed.  Version 20.70.3.3.  Thanks.

ffff9708`fbe07118 fffff80e`27ae52ac : 00000000`000000c4 00000000`00091002 fffff80e`27af2638 ffff9a0d`8cbdab70 : nt!KeBugCheckEx

ffff9708`fbe07120 fffff80e`27ad280b : fffff80e`27af2638 ffff9a0d`8cbdab70 ffff9708`fbe07200 ffff9a0d`8cbdac48 : VerifierExt!SLIC_StatefulAbort+0xadc

ffff9708`fbe071c0 fffff80e`27766528 : fffff80e`2a699ea0 ffff9889`14498f24 ffff9889`14498f24 00000000`0000007f : VerifierExt!XdvNdisMOidRequestComplete_wrapper+0x11b

ffff9708`fbe07230 fffff80e`2a6998f9 : fffff80e`2a691b90 00000000`000000b8 00000000`00000000 00000000`00000000 : ndis!ndisVerifierNdisMOidRequestComplete+0x28

ffff9708`fbe07270 fffff80e`2a699ecc : fffff80e`2a699ea0 ffff9888`fe3e4b80 ffff9889`14498f24 fffff80e`2abc4000 : Netwtw06+0x98f9

ffff9708`fbe07310 fffff80e`2a691b35 : 00000000`00000000 fffff80e`2a699ea0 fffff80e`2abc4000 00000000`00000000 : Netwtw06+0x9ecc

ffff9708`fbe07340 fffff80e`2a699bf4 : fffff80e`2a691bc0 ffff9888`ff098a2c 00000000`00000000 fffff80e`2abc4000 : Netwtw06+0x1b35

ffff9708`fbe073a0 fffff80e`2a6d76c7 : fffff80e`2a699a90 ffff9708`fbe07540 fffff80e`2a6d7560 ffff9889`14498f24 : Netwtw06+0x9bf4

ffff9708`fbe073e0 fffff80e`2a7b3b11 : fffff80e`2abc4000 ffff9708`fbe07540 fffff80e`2a6d7560 ffff9888`fe592ea0 : Netwtw06+0x476c7

ffff9708`fbe07440 fffff80e`2a6d6f77 : fffff80e`2a691b90 00000000`0000007f 00000000`000000b8 ffff9a0d`8e113e10 : Netwtw06+0x123b11

ffff9708`fbe075f0 fffff80e`2a6974aa : ffff9888`fe498f04 00000000`00000000 00000000`00000001 fffff80e`2a697b8c : Netwtw06+0x46f77

ffff9708`fbe076d0 fffff80e`2775d93b : ffff9a0d`8e1301a0 ffff9a0d`8e11e6e0 00000000`e440007f ffff9a0d`8a850014 : Netwtw06+0x74aa

ffff9708`fbe07730 fffff80e`2777c4b9 : ffff9889`15444f40 fffff80e`2afebfc8 ffff9a0d`8e7800c8 ffff9889`15444f20 : ndis!ndisMRawInvokeDirectOidRequest+0x5f

ffff9708`fbe07770 fffff80e`2af59e1f : ffff9889`15444f40 fffff80e`2afebfc8 ffff9a0d`8e7800c8 fffff80e`2afecae8 : ndis!ndisMpHookInvokeDirectOidRequestHandler+0x9

ffff9708`fbe077a0 fffff80e`2af6858f : 00000000`00000000 ffff9889`1675ee48 ffff9a0d`8e780490 fffff80e`2afecb38 : wdiwifi!CCtlPlane::SendWdiCommand+0x2e7

ffff9708`fbe07820 fffff80e`2af683ff : ffff9a0d`0000007f ffff9888`000000d3 ffff9889`15444f20 00000000`00000000 : wdiwifi!DeviceCommandScheduler::OnIssueNextCommandHandler+0x183

ffff9708`fbe07890 fffff80e`2af664fd : ffff9888`fe3d6fe0 ffff9a0d`8e780328 ffff9a0d`8e74a720 ffff9a0d`8e113e10 : wdiwifi!DeviceCommandScheduler::OnEventQueueCallback+0x5f

ffff9708`fbe078c0 fffff80e`2af6701e : ffff9a0d`8e780330 fffff80e`2afecae8 ffff9a0d`8f95c040 00000000`00000000 : wdiwifi!EventQueue::ProcessEventQueueUntilEmpty+0x13d

ffff9708`fbe07920 fffff80e`2af59474 : ffff9a0d`8e787cf0 ffff9a0d`8e11e060 ffff9a0d`8e11e060 00000000`00000000 : wdiwifi!EventQueue::OnWorkItemCallback+0x5e

ffff9708`fbe07960 fffff80e`26c1f9fd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : wdiwifi!CWdfWorkItemContext::s_WdfWorkItemCallback+0x44

ffff9708`fbe07990 fffff80e`26c39389 : fffff80e`283e4200 ffff9a0d`8e787cf0 ffff6da2`d646bccc fffff803`c0cc1f14 : Wdf01000!FxWorkItem::WorkItemHandler+0x81 [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 374]

ffff9708`fbe079d0 fffff803`c0daf9fb : ffff9a0d`8e74c260 ffff9a0d`8e74c260 ffff9a0d`8e11e060 ffff9a0d`8a897d20 : Wdf01000!FxWorkItem::WorkItemThunk+0x29 [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 439]

ffff9708`fbe07a10 fffff803`c0cc1b45 : ffff9a0d`8a897d20 ffff9a0d`8f95e040 fffff803`c0daf900 00000000`00000009 : nt!IopProcessWorkItem+0xfb

ffff9708`fbe07a80 fffff803`c0d7c157 : ffff9a0d`8f95e040 00000000`00000080 ffff9a0d`8a8b2440 ffff9a0d`8f95e040 : nt!ExpWorkerThread+0xf5

ffff9708`fbe07b10 fffff803`c0e1df46 : fffff803`bf0ba180 ffff9a0d`8f95e040 fffff803`c0d7c110 00000000`00740073 : nt!PspSystemThreadStartup+0x47

ffff9708`fbe07b60 00000000`00000000 : ffff9708`fbe08000 ffff9708`fbe01000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

My laptop is a Thinkpad X1 Carbon 4th Gen.   Lenovo Product No. 20FBCTO1WW.  Lenovo BIOS version N1FET64W (1.38).  Windows 10 is totally up to date.  I did a "refresh my computer" to force installation of the latest operating system updates.  Lenovo Vantage reports everything is up to date for Lenovo-specific drivers and BIOS.

My wireless router is a Belkin F9K1119 v2.  Latest firmware v. 2.02.05, 7/24/2018.  It has dual 2.4 GHz and 5 GHz bands.

My laptop is about 5 feet from the wireless router.

I am able to use a Microsoft Surface Pro 4 just fine with the router.  Both bands show up fine and I have no issues with either.

With the Lenovo, which has an Intel Wireless-AC 8260, I have the same problem described here: NUC6i5SYH Wireless-AC 8260 not seeing the 5Ghz Band in 2016.

I followed all the troubleshooting suggestions on that Intel communities topic.  I tried resetting default settings in the BIOS.  I tried installing the latest Intel wireless driver from Download Intel® PROSet/Wireless Software and Drivers for Windows® 10 .  (It gave me 20.80.0).  I tried setting it to 20MHz only, or auto.  No difference.

I still have the same problem.  Actually, at the moment I cannot even see the 2.4GHz band connection.  Nope, there it is again.  Rarely, the 5 GHz band connection pops up, and I try to connect, but then it disconnects and disappears.

I generally have no problem connecting this machine to a 5 GHz band at a cafe or elsewhere.  But there doesn't seem to be anything wrong with this router per se, because I can use it fine on the Surface Pro 4 on both bands.

This laptop was fine until one or two BIOS upgrades ago.  I was able to use both bands without issue.  Now, I basically cannot use this laptop at home, unless I use the wired Ethernet connection.

Unfortunately, it is out of warranty, so I have no way to access Lenovo technical support.  I have to ask you at Intel to collaborate with Lenovo behind the scenes to fix the problem.

Thank you.

Mark

I'm running into an issue where a large amount of upload traffic causes the netwtw08 driver for the wireless card to crash and restart. On my system, it's easily reproducible by copying a large file to a SMB share on the local network. The driver usually crashes after around 10GB of data transferred.

I've included the environment/hardware information and error messages from the event log below. I've also attached the report from Intel System Support Utility as well as the report from the "netsh wlan show wlanreport" command.

Environment:

• Laptop: Dell XPS 9560
• OS: Freshly installed Windows 10 1803 (Build 17134.112)
• BIOS: 1.11.0
• Wireless card: Intel Wireless-AC 9260
• Wireless driver and version: Netwtw08.sys version 20.80.0.5
• Wireless APs: 2x Ubiquiti Unifi UAP-AC-HD running firmware 3.9.54.9373

Event log:

• Information 10/21/2018 5:27:38 PM Netwtw08 7003 None - 7003 - Roam Complete
• Information 10/21/2018 5:33:27 PM Netwtw08 7021 None - 7021 - Connection telemetry fields and analysis usage
• Information 10/21/2018 5:36:29 PM Netwtw08 7003 None - 7003 - Roam Complete
• Information 10/21/2018 5:37:58 PM Netwtw08 7017 None - 7017 - secure boot (SB) configuration
• Error 10/21/2018 5:37:58 PM Netwtw08 5000 None - Intel(R) Wireless-AC 9260 : Has encountered a conflict in resources and could not load.
• Error 10/21/2018 5:37:58 PM Netwtw08 5002 None - Intel(R) Wireless-AC 9260 : Has determined that the network adapter is not functioning properly.
• Error 10/21/2018 5:37:58 PM Netwtw08 5005 None - Intel(R) Wireless-AC 9260 : Has encountered an internal error and has failed.
• Information 10/21/2018 5:38:44 PM Netwtw08 7021 None - 7021 - Connection telemetry fields and analysis usage

I have this same issue like others. I'm IT specialist and I know lot of computers. I have 2 laptops DELL with Intel Wi-Fi cards. Newest one with AC-3165 on Windows 10 is working very very slow. Full speed is only for 5 seconds and after that is freeze for about 1 minute and again this same loop when I click Wi-Fi icon on taskbar then full speed come back because card is scanning all Wi-Fi networks around but when is not scanning then probably card is switching off. I'm testing this Wi-Fi card on Debian 9.5 and it's work with full speed so this means Windows 10 have broken drivers.

So I've had this problem for about a month and to be honest I made the mistake of tolerating it, but now I'm playing more internet intensive games and I can't allow myself to disconnect anymore.

On my computer I have two network adapters like you can see https://i.imgur.com/4mLhHey.png. The one that I have been having an issue with is the network adapter "intel(r) dual band wireless-n 7620". Whenever I seem to do anything even remotely internet intensive it "nopes" out so quickly that my head spins. I've opened event viewer and https://i.imgur.com/VLTH9nZ.png is the first event I'll get, followed by https://i.imgur.com/koXvpoL.png and then a bunch of spam of network resets.

Now, for diagnostics I have attempted:

Disabling other network adapters does not fix the problem.

I have tried turning off the check box for "Allow the computer to save power by turning off this device."

I have tried uninstalling then reinstalling the network adapter, and that worked for a solid day. When I try to uninstall the network adapter now, however, it shows it being deleted; however, when I scan for hardware changes it appears to have reinstalled itself. I have no idea how I managed to uninstall it in the first place, but I cannot replicate it.

I have tried using an ethernet cord and even that does not work, as I will still get disconnected from the internet seemingly at random.

I have tried turning off the "green ethernet" in the Realtek PCIe GBE Family Controller and that does nothing.

Attempting a network reset fixes it for 4-5 hours and then it goes back to being stupid.

I downloaded the WiFi_20 . 80 . 0_Driver64_Win10 . zip (remove spaces, I couldn't put it in because of the auto-hyperlink thing). I then ran both dpinst64 and iprodifix. The problem persists.

I have had the problem for nearly a month now and I can pin it to one certain event: https://i.imgur.com/NVgt3ds.png . Now, I have absolutely no idea what the is/was, but ever since this happened my internet has been playing Russian Roulette with itself. It will not let me roll back the network adapter. Uninstalling the network adapter apparently does not keep it from automatically updating to the flawed latest version.

Please help soon, thank you.

Hi,

I'm just wanting to confirm that on the AC-9260 NGW, the antenna connect as follows:

Connector 1, AUX: Wi-Fi + BT

Connector 2, MAIN: Wi-Fi

Thanks,

Tommy